Canberra Connect

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Updated April 2012

What is it?

Canberra Connect is an integrated service provider connecting the ACT community with the Government of the Australian Capital Territory for information, payments, services and emergency support.
Canberra Connect operates at five sites across the Territory.
Canberra Connect is well known in the Canberra community for its service operations - Canberra Connect Shopfronts, Canberra Connect Contact Centre (13 22 81), and the Canberra Connect online services portal.
Some of the services Canberra Connect can help you with include:

  • Paying ACT Government accounts including registrations, rates, pre-paid parking vouchers, infringements, public housing rent, permit fees and more.
  • Motor vehicle transactions including registration renewals, vehicle transfers and driver’s licences.
  • Connecting you to the right person to talk to in any ACT Government agency.
  • Finding information about driver licences, rebates and concessions, foot paths and bike paths, dog registration, waste and recycling, public holidays and daylight saving dates, parks, festivals and events and most other ACT Government services.
  • Reporting problems to the ACT Government including fallen trees, damaged paths, broken streetlights, faulty parking meters, roaming dogs, injured wildlife, syringes and other issues of public safety or concern.
  • Booking ACT Government services and facilities such as camp sites, water-ski timeslots, vehicle inspections and driving tests.
  • Getting assistance with lost and found dogs, changing your address with ACT Government agencies or requesting an extra wheelie bin.

Who runs it?

The Territory and Municipal Services Directorate.


Phone: 13 22 81
Web: Canberra Connect
Belconnen Shopfront
Swanson Plaza
Swanson Court
Hours:   9am - 5pm Monday to Friday (excluding Public Holidays)
Dickson Shopfront
Ground Floor, Dickson Motor Registry
13 - 15 Challis Street
Hours:  8:15am - 5pm Monday to Friday (excluding Public Holidays)
Civic Driver Licence Service
(Driver Licence, Proof of Age Card and Action Gold Card transactions ONLY)
Civic Library; Civic Square
London Circuit
Hours:  10am – 5:30pm Monday to Friday (excluding Public Holidays)
Tuggeranong Shopfront
Homeworld Shopping Centre
Anketell Street
Hours:   9am - 5pm Monday to Friday (excluding Public Holidays)
Woden Shopfront
Level Ground Floor, Woden Library
Corner of Furzer and Corinna Street
Hours:   9am - 5pm Monday to Friday (excluding Public Holidays)