Taxi Subsidy Scheme

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Updated June 2016

Interstate Travel Vouchers must be used if you are  Intending to Travel Interstate, including Queanbeyan

ACT Taxi Subsidy  Scheme (TSS) Smartcards do not work in interstate taxis. Only taxis with ACT  registered license plates can process TSS Smartcards.

If you are an ACT Taxi Subsidy Scheme (TSS) member and you wish to use an interstate taxi  (including a NSW registered taxi in Queanbeyan), you must use an Interstate  Travel Voucher to pay for your subsidised fare.

It is essential  that TSS members talk to the taxi driver before they start their travel to  ensure the taxi driver will accept an ACT TSS Interstate Travel Voucher.

Contact the Taxi  Subsidy Scheme on (02) 6207 0028 or via email at if you are intending to travel interstate and Interstate Travel Vouchers will  be issued to you.

What is it?

The ACT Taxi Subsidy Scheme (TSS) provides financial assistance to ACT  residents with a disability or significant mobility restriction preventing them  using public and community transport. The TSS supports social inclusion and  economic participation of community members who would otherwise be at risk of  social isolation. The TSS is intended to assist members attend essential  activities such as medical appointments, employment commitments, and social and  family gatherings. The TSS is not intended to meet all transport costs of its  members.

Who is eligible?

To be eligible for  the ACT Taxi Subsidy Scheme, you must:

  • have a severe or profound activity limitation that prevents you from using public transport. Such limitations  include:
    • severe mobility limitations;
    • legal blindness or severe vision impairment;
    • cognitive, intellectual or psychiatric  disability; and
    • severe and uncontrolled epilepsy.
  • be a permanent resident of the ACT, or an asylum seeker with proof of status from Companion  House; and
  • not be a  member of an interstate taxi subsidy scheme.

How do I apply?

Application forms  are available online or by contacting the Taxi Subsidy  Scheme Office on the details below.
Please note that  Part B of the application form must be completed and signed by an authorised  medical practitioner or occupational therapist.

Who runs it?

ACT Revenue Office


ACT Taxi Subsidy Scheme
ACT Revenue Office
PO Box 293
Phone: (02) 6207 0028 – Select Option 6, ACT Community Assistance Scheme

ACT Taxi Subsidy Scheme (TSS) -  Smartcard
Frequently Asked Questions

What is a Smartcard?

The Smartcard is a  convenient electronic means to utilise the TSS. Your Smartcard contains your  name; membership number; membership expiry date; and a thumbnail photo of  yourself.

Who is the provider for the Smartcard?

Cabcharge Australia Ltd is the provider for the  Smartcard in the ACT. It was established in 1976 with the express purpose of  providing payment services to the Australian Taxi Industry

How do I use my Smartcard?

At the start of  the journey you will need to notify the taxi driver that you are using your  Smartcard. You will be requested to present your Smartcard to process the fare.  The driver will press the TSS button and place your Smartcard over the  contactless Smartcard reader, which will calculate your portion of the fare  payable. Please ensure the driver returns your Smartcard, and provides you with  a receipt if required.

What is a Smartcard reader?

The Smartcard  reader is an electronic device which calculates the subsidy and the balance  payable. The reader also collects information on your trip, such as the date,  time, origin, destination, and fare amount.

Do I need to activate my Smartcard?

No, your Smartcard  has been pre-activated for immediate use.

Do I have to carry identification when I travel as a TSS  member?

Yes, you must  carry proof of identification, such as a Medicare or Pensioner Concession Card,  and produce it upon request by the taxi driver.

Can I have additional passengers in the taxi with me?

Yes, additional  passengers are permitted to ride with you.

Can I accrue a taxi fare debt for my portion of the fare  and pay the balance with my Smartcard?

No, the TSS does  not condone the accruing of taxi fare debts by its members, and the Smartcard  should only be used when the member pays his or her contribution at the end of  the trip.

Can I be reimbursed by the TSS if I forget my Smartcard?

No, the TSS does  not reimburse members. It is your responsibility to have your Smartcard on you  at all times when you travel in a taxi as a TSS member.

Can I use my Smartcard to pay a fare to send or receive a  parcel by taxi?

No, this is not  permitted. The TSS is intended for passenger transport only, and you must be in  the taxi to utilise the TSS.

What happens if my Smartcard has expired or there are no  more trips left on it?

If your Smartcard  has expired, or has zero trips available, you are required to pay full fare.

Is there a manual or backup system?

Yes, fallback  vouchers are carried by all taxi drivers in the ACT. They are to be utilised if  the electronic system is unavailable or there is an issue with your Smartcard  (excluding Smartcards which have expired, been cancelled, or have insufficient  trips).

What should I do if I lose or damage my Smartcard, or it  is stolen?

Please contact the  TSS Office as soon as possible on the contact details provided below. A  statutory declaration will be sent to you to complete and you will be required  to pay the full fare for your taxi trips until you receive your new Smartcard. A  replacement card will take approximately 10 working days to be sent to you.

Can I use my Smartcard when I travel interstate?

No. Whenever you  travel in an interstate taxi (including a NSW registered taxi in Queanbeyan),  you will not be able to use your Smartcard. If you plan on travelling  interstate, please contact the TSS Office at least two weeks prior to your  expected travel date to allow time to receive your interstate vouchers.

What happens if I utilise a Queanbeyan taxi in the ACT?

Unfortunately, Queanbeyan taxis do not have the  software to support the ACT’s TSS and full fare is payable unless an interstate  voucher is utilised.

Where can I get a passport size photo and how much will  it cost?

Passport size  photographs can be obtained from:

  • most Australia  Post offices;
  • Officeworks;
  • camera shops;
  • photo booths in  major shopping centres; and
  • personal digital  cameras or mobile phones, printed on photo quality paper.

The cost of the  photograph will vary depending on who takes your photograph and where you get  your photograph developed.

Why can’t I get my photograph taken and/or submit my  application at Canberra Connect?

Unfortunately  Canberra Connect does not have the required software to support this program.

How will I know the number of trips I have left?

At the end of your  journey you can ask the taxi driver for a receipt. On the bottom of the receipt  it will display the number of trips left on your Smartcard. Alternatively you  can contact the TSS Office for further information.

Will my Smartcard expire?

Yes, the expiry  date on your Smartcard corresponds with your membership expiry date. A renewal  reminder will be sent to you four to six weeks prior to your membership  expiring.

What happens if my medical condition deteriorates?

Please contact the TSS Office by telephone on 6207  0028, or via email at

Will I have to send in another photo when my card  expires?

Yes, you will be required to submit a new photo.

Do all members of the ACT Taxi Subsidy Scheme sharing a  multicab pay a lift fee?

Unfortunately, the current software does not  support the processing of more than one lift fee in a single transaction, or  the processing of a lift fee only. Lift fee only vouchers can be obtained from  the Road Transport Authority by calling 6205 4585.

What should I do if change my residential address?

Please notify the  TSS Office as soon as possible if you change your residential address and/or  your postal address. Contact details can be found below.

What happens if I misuse my Smartcard?

Any misuse of your  Smartcard or interstate vouchers is viewed as a serious offence, and could  result in your membership being suspended or withdrawal, and/or legal action  taken against you.

Where can I get further information?

The ACT Taxi Subsidy Scheme Office, administered by  the ACT Revenue Office, can be contacted via telephone, email or mail.

Phone:  02 6207 0028 – Select Option 6, ACT Community Assistance Scheme


ACT Taxi Subsidy Scheme
ACT Revenue Office
PO Box 293

Please  note counter facilities are not available at the TSS Office.